1and1 Hosting - Web Hosting Review

Editor rating
 
 8.5
User rating
 
 4.1 (2)
 

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Web Hosts

Price: $3.99
Storage: 10 GB
Bandwidth: 300 GB
Special $125 in marketing vouchers.
Coupon: 50% off sale.

Since 1988, 1&1 has been rapidly growing, and to date, they have the world’s largest base of web hosting clients - over 7 million customers and counting! From their early days, they have always believed in offering everything one could want in terms of web solutions under one roof. In fact, they were one of the first web hosting companies to offer more than just basic web hosting. Thanks in part to their massive size (over 9 million domains hosted on over 40,000 servers) and excellent history of growth, 1&1 is able to offer extremely affordable prices and cutting-edge products to their customers.

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Web Hosting Reliability

Choosing the world’s largest web hosting company as your web hosting provider has one major perk – security. 1&1’s experienced team of IT professionals has developed an impeccable security system with intense server reliability – 1&1 continually operates at a 99.999% uptime rate.

Web Hosting Value

Since 1&1 is such a large web hosting provider; they have the capability to stay very competitive in the volatile web hosting market; hence their inclusion in our top web hosting directory. 1&1’s buying power and reputation enable them to offer unbelievably affordable products to both their small and large scale customers. 1&1 has built a reputation on offering great deals for quality products, and they pride themselves on being upfront and honest when it comes to revealing all costs. You can feel confident that when you purchase from 1&1 you will not be bombarded with hidden fees.

Web Hosting Control Panel

Yet another perk of choosing the world’s biggest web hosting provider is the fact that they offer unique and custom developed solutions. 1&1 has over 250 researchers and developers on pay roll and this has allowed them to create their very own website management technologies. 1&1 also offers a useful assortment of free applications and tools for creating and promoting your website.

Web Hosting Customer Support

Helpful, knowledgeable and available are the best ways to describe the support at 1&1. Technical Support is available 24/7 via phone and e-mail. They also have a very informative FAQ section.

 

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Editor review

1and1 Hosting has been around for a long time and their own downside really is outsourced tech support. Come from a web design background I've personally worked with a lot of these companies and I have a few clients that successfully host really big sites with them and they are pretty happy.
Overall rating:
 
 8.5
Reliability:
 
 9.0
Support:
 
 7.0
Price:
 
 10.0
Control Panel:
 
 8.0
Reviewed by Braydon
Aug 17th 2008
 
 

User reviews

Average user rating from: 2 user(s)

 
Overall rating:
 
 4.1
Reliability:
 
 2.0
Support:
 
 1.0
Price:
 
 9.0
Control Panel:
 
 4.5
 
 

0 of 0 people found the following review helpful
Yeah totally agree about the 1and1 stuff... I am actually with hostgator because I've tried 1and1 thanks to their wonderful prices on domain names. My point is that after a while with everything working correctly with my billing, all of a sudden one of my contracts with them (I had 2) wasn't able to pass invoices onto my credit card (I'm Canadian). They've sent me an email the first time it happen like what my credit card declined the payment. After verification with MasterCard they don't even tried anything and worthwhile 19$ bill should pass on credit cards with over 5000$ limit!

I called em and their billing dept said they were useless in such problems so I had to reapply my credit card but to make it legit I had to send a fax to USA with my driver license back n front... The guy was apologizing a lot. Then 2 months later it happen again on 3 invoices (16$+15$+19$) still not something to worry about on 5000$ credit card. While calling them this time the guy was repeating this "...We have sent you an email to tell you that your account is delinquent..." I said that I received it the same morning that I was calling them and that the matter was not that email but that on my other contract the invoice of 120$ was passing flawlessly!

They stuck on their stupid "...we have sent you a email that states you are delinquent..."
I have called them around 5 times in that month, 7 times the next month and was emailing the complaint dept 3 times per day (not harassing them I was answering to their emails). I have a count of the number of times the gimmick was repeated by email not on phone and it turns around 30 times! Yes, about 2 times per email! No one of them just understood that I wasn't calling nor emailing about a freaking email but to pay them!

Then I opened real quick an hostgator account which have for free transfered 30 of my websites while I still had few of em to switch this was a great help as I've chosen all the websites which had databases and they made it perfectly within the next 48 hours! Unfortunately I switched over for godaddy for the domains. I say unfortunately because it cost me 400$ to transfer, even for an additional year it was very expensive for me on that day, but it was necessary to avoid such a situation as you actually encounter...
Also that Godaddy is around 35% more expensive than 1and1 was, but their DNS servers are way faster.

So in conclusion 1and1 sux bones, they are slow ass servers I had 2 developers contracts + 43 domains + 5 exchange accounts + 2 SEO tools accounts which was making of me a 100$/monthly customer and have been treat like bastard. Their support ended every single time in me fixing my things alone as they always say "the problem is on your side" even when Google, Yahoo, Microsoft and sitesurvey were unable to resolve any of the 43 websites... I have been locked out for 24hours of my whole servers via HTTP because I've refreshed 5 times in one minute a website. They have incredible lags from 11:00 to 14:30, which they claim as non-existent lag as they are not able to have the same lag from their computer... Once all of my websites were down for 2 days time, I've called em they said we are updating to PHP 4.3.2 (imagine in summer 2008 still in PHP 4) and when I remembered them about the 99.9% of uptime guarantee they said the contract just tell they have to host your files not that they have to be online!

I am a very unsatisfied customer from this experience. While typing this message I think on what you say to double check reviews about them and seriously think to copy it all on many of them or any website or blog that are talking about web host. Such a company should not exist up to me.
Overall rating:
 
 5.5
Reliability:
 
 3.0
Support:
 
 1.0
Price:
 
 10.0
Control Panel:
 
 8.0
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Reviewed by Dave
Oct 30th 2008
 
 

1 of 1 people found the following review helpful
I was with 1and1.com for years because they kept locking me into their contracts by adding features and upgrades without telling me that they were extending my contract. Their control panel goes offline at least once a day for several hours at a time. They have the worst customer support of any hosting company. It has been 5 months since my server was down, and they are still billing me, but have sent my support case to their higher level support team. If you are thinking about 1&1 for hosting, read all of the small print and search for other reviews on them. The best thing to remember is that the cheapest is not always the best. You will end up paying more in the long run. STAY AWAY FROM 1and1.com if you are looking for reliability and customer and billing support. 1&1 is cheap because their products and services are cheap.
Overall rating:
 
 2.8
Reliability:
 
 1.0
Support:
 
 1.0
Price:
 
 8.0
Control Panel:
 
 1.0
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Reviewed by Sam Park
Aug 17th 2008